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We would love to hear from you! Please don’t hesitate to reach out to us with scheduling requests, questions regarding treatments or to provide us with feedback.
Scheduling & General Questions:
To schedule an appointment, please contact our Patient Relations Manager, Edie. She is available via call or text (617) 658-3421 or by e-mail [email protected].
If you are contacting us outside of business hours, we will respond on the next business day. All messages will be returned in the order in which they are received and during business hours of operation. We appreciate your patience!
Hours of Operation: (Summer Hours)
Sunday: Closed
Monday: Closed
Tuesday: 11AM – 7PM
Wednesday: 9AM – 5PM
Thursday: 9AM – 5PM
Friday: 9AM – 5PM
Saturday: Closed
Nonurgent Aesthetic / Medical Questions:
If you have nonurgent medical questions post-treatment, please reach out to your practitioner:
Ashley Hilmes, NP [email protected]
Chantal DiSarro, RN [email protected]
Christina Liberty, RN [email protected]
Jordan Medeiros, RN [email protected]
Olivia Curtin, RN [email protected]
Jill Ferrigan, LE [email protected]
Timea Buzdugan, LE [email protected]
*Please only reach out to practitioners in regards to medical advice. Practitioners are not able to respond regarding scheduling concerns.
Aesthetic Emergency:
If this is a true aesthetic emergency, please call Ashley Hilmes, NP directly at (509) 714-6889.
Medical Emergency:
If you are having a medical emergency, please call 911 or go to your closest emergency room.
Feedback or Concerns:
If you would like to provide us feedback or have concerns, please contact Abby Cushman, MS at [email protected].
Vega Vitality
551 Boylston Street, 4th Floor
Boston, MA 02116
Vega Vitality is located next door to the Chipotle Mexican Grill on Boylston Street. To enter the building, use code #041. We will buzz you up / unlock the door. Please take the elevator (past the stairs) to the 4th floor. We will greet you when you arrive. Please indicate the practitioner you are seeing and make yourself comfortable in our waiting area. We look forward to treating you!
Booking & Cancellation Policy:
Credit card information will be required when booking. If you have not provided your credit card information or received an appointment confirmation, your appointment has not been booked. We are unable to hold appointment times while waiting for credit card information from patients. Appointment booking is based on a first-come, first-served basis.
For new patients, we also require a full name, DOB, e-mail, and phone information. Our Electronic Medical Record (EMR) and Secure Pay software will securely store information on file.
We require a minimum of 48-hour notice when canceling or rescheduling appointments. As of June 1st, 2023, failure to adhere to this policy will result in a $500 charge per missed appointment. If you are no longer able to make your appointment, please call, text, or e-mail us to cancel or reschedule your appointment. We very much appreciate your compliance with this policy, so that we can be most efficient with treating available patients.
We will no longer be able to accommodate patients who arrive 15 minutes (or more) late to their appointment. It is important to us that we stay on time for all patients in our practice. We appreciate your promptness.
We welcome well-behaved dogs at our practice. It is the owner/patient’s responsibility to ensure the safety of the Vega community and pick up after their dog.
Please feel free to contact us with any questions or concerns at (617) 658-3421 or [email protected].
